FREQUENTLY ASKED QUESTIONS

Everything you may want to know before discovering ALÉNOR.

WHAT IS ALÉNOR SCENTS?

ALÉNOR is a contemporary fragrance house built around considered discovery.

We believe fragrance should be lived with across different days, moods and moments before it becomes a signature. That is why we begin with 10 ml fragrances rather than asking you to commit immediately to a full-size bottle.

A SIGNATURE IS DISCOVERED.

WHY 10 ML?

A first spray can attract you. Living with a fragrance tells you much more.

Ten millilitres gives you enough time to wear a fragrance properly, revisit it and discover what you naturally reach for again — without immediately buying a 50 ml or 100 ml bottle.

For ALÉNOR, 10 ml is not simply a smaller bottle. It is the discovery experience.

I DON'T KNOW WHERE TO START. WHAT SHOULD I BUY?

Choose an individual 10 ml fragrance if you already know the profile you want.

Choose one of our curated Discovery Sets if you would like a considered selection of four fragrances.

Choose MY FOUR if you want complete control and would rather build your own four-fragrance set.

WHAT IS EXTRAIT DE PARFUM?

Fragrance concentrations vary. Every ALÉNOR fragrance is produced at 40% fragrance concentration and is presented as Extrait de Parfum.

Concentration describes the formulation strength. It does not guarantee the same longevity, projection or scent experience for every wearer. Skin, application, clothing, climate and environment can all affect how a fragrance is perceived.

WHY DOES ALÉNOR USE 40% FRAGRANCE CONCENTRATION?

Forty percent is the formulation specification chosen for the current ALÉNOR collection. It should be understood as a concentration specification rather than a promise of a fixed number of hours or a fixed level of projection.

HOW LONG DO ALÉNOR FRAGRANCES LAST?

There is no fixed duration promised for every fragrance or every wearer.

Longevity and projection can vary with the individual fragrance, skin chemistry, application, clothing, temperature and environment. The best way to understand a fragrance is to wear it across different days and conditions.

HOW MANY SPRAYS SHOULD I USE?

There is no universal number that suits every fragrance, wearer or environment.

Start conservatively, experience the fragrance on your own skin and adjust according to your preference and surroundings.

WHY CAN A FRAGRANCE SMELL SLIGHTLY DIFFERENT JUST AFTER DELIVERY?

Parcels can be exposed to movement and temperature changes during transport. If a bottle feels unusually warm or cold on arrival, allow it to return to a normal room temperature before assessing the fragrance.

Store it upright in a cool, dry place away from direct sunlight and excessive heat.

WHAT DOES “INSPIRED BY” MEAN?

An Inspired Profile is an independent fragrance interpretation designed to evoke the character of a recognised fragrance.

It is not the original designer fragrance and is never presented as one.

ALÉNOR SCENTS is independent and is not affiliated with, authorised by, sponsored by or endorsed by the referenced fragrance house or trademark owner. Third-party names are used only to identify the fragrance profile being referenced.

ARE ALÉNOR INSPIRED PROFILES FAKE OR COUNTERFEIT PERFUMES?

No.

A counterfeit attempts to imitate another company's identity, branding or packaging and pass itself off as the original. ALÉNOR does not do that.

Every product is sold clearly under the ALÉNOR SCENTS identity. Inspired Profiles are openly identified as interpretations, while our Originals are identified separately.

We borrow fragrance inspiration — never another house's identity.

WHAT DOES “AN ALÉNOR ORIGINAL” MEAN?

A fragrance identified as An ALÉNOR Original is not presented as an interpretation of another fragrance and therefore carries no “Inspired by” designation.

ALÉNOR Originals and Inspired Profiles are clearly distinguished throughout the collection.

ARE ALÉNOR FRAGRANCES SUITABLE FOR SKIN?

ALÉNOR fragrances contain perfumer's ethanol and fragrance materials and are intended for normal fragrance use. Individual sensitivity can vary.

If you have sensitive skin, consider testing a small amount first. If irritation or another adverse reaction occurs, stop use and seek appropriate healthcare advice if needed.

WHAT ARE ALÉNOR DISCOVERY SETS?

Our curated Discovery Sets contain four 10 ml fragrances selected around a particular fragrance direction or discovery experience.

They are designed for customers who want to explore several ALÉNOR fragrances together without having to choose each fragrance individually.

WHAT IS MY FOUR?

MY FOUR lets you create your own Discovery Set.

Choose any four 10 ml fragrances from the ALÉNOR collection and build the selection entirely around your own taste.

4 × 10 ml · PKR 3,599

CAN I CHOOSE THE SAME FRAGRANCE MORE THAN ONCE IN MY FOUR?

Yes. If you already know you particularly like a fragrance, you may repeat it in your MY FOUR selection.

ARE 50 ML OR 100 ML BOTTLES AVAILABLE?

Yes. Selected published ALÉNOR fragrances now offer 50 ml bottles alongside the 10 ml discovery format. Check the live product page for the size selector, individual price and available stock. Products still marked Draft cannot be ordered, even if their inventory is recorded.

A 100 ml range has not been confirmed.

HOW WILL YOU DECIDE WHICH FRAGRANCES BECOME FULL-SIZE?

Customer discovery preferences, batch verification, repeat demand and real product performance help guide larger-format selection and future launches. We continue to refine the house through what customers actually choose and enjoy wearing.

DO YOU OFFER FREE DELIVERY?

Yes. Delivery is currently free across Pakistan on individual 10 ml fragrances, Discovery Sets and MY FOUR.

IS CASH ON DELIVERY AVAILABLE?

Yes. Cash on Delivery is currently available for eligible orders within Pakistan.

We may confirm COD orders through WhatsApp or telephone before dispatch, so please provide an active phone number when ordering.

DO HIGH-VALUE ORDERS REQUIRE ADVANCE PAYMENT?

Yes. For orders of PKR 12,000 or more, a 50% advance payment is required before dispatch. The remaining 50% may be paid through Cash on Delivery. The advance is adjusted against the total order value.

Orders below PKR 12,000 remain eligible for standard Cash on Delivery, subject to order confirmation.

HOW LONG DOES DELIVERY TAKE?

Our standard estimated delivery window is 3–5 business days across Pakistan. Timing can vary by destination, courier operations, public holidays and circumstances outside our reasonable control, so this is an estimate rather than a guaranteed arrival date.

Please provide a complete address and reachable phone number to avoid unnecessary delays.

WHICH COURIERS DO YOU USE?

We currently dispatch across Pakistan through Leopards Courier, TCS, M&P and Trax.

The courier for an individual order is selected according to destination and current service availability. If you have a courier-related concern, contact us before dispatch and our team will assist where possible.

DO YOU DELIVER ON SUNDAYS?

Sunday delivery is not guaranteed. Delivery schedules depend on the assigned courier, destination and local operations. Please use the shipment tracking status for the latest delivery update.

WILL I RECEIVE TRACKING DETAILS?

Once your order is dispatched, the assigned courier and tracking details are provided where available. If you need help with an existing shipment, contact us with your order number.

CAN I RETURN OR EXCHANGE A FRAGRANCE IF I DON'T LIKE THE SCENT?

Our current 10 ml range exists specifically for fragrance discovery, so products are not returnable or exchangeable because of scent preference, change of mind, performance preference or an incorrect fragrance selected by the customer.

WHAT IF MY ORDER ARRIVES DAMAGED, LEAKING, DEFECTIVE OR INCORRECT?

Contact ALÉNOR SCENTS within 24 hours of delivery with your order number and clear evidence of the issue.

Please keep the parcel, shipping label and affected item. Clear photographs are useful, and a continuous unboxing video can provide particularly helpful evidence where available. The absence of an unboxing video alone does not automatically invalidate a genuine claim.

We may request additional information where necessary. Once the issue has been verified, we will arrange an appropriate replacement or resolution in accordance with our Return & Refund Policy.

CAN I CANCEL MY ORDER?

Yes, while your order remains unfulfilled and has not been dispatched. Once it has been fulfilled or handed over to the courier, cancellation cannot be guaranteed.

HOW SHOULD I STORE MY FRAGRANCE?

Keep your fragrance upright in a cool, dry place away from direct sunlight and excessive heat.

A wardrobe, drawer or shaded shelf is preferable to leaving the bottle beside a sunny window or in a hot vehicle.

HOW CAN I CONTACT ALÉNOR?

Use the Contact page for general enquiries, or contact us at care@alenorscents.com or WhatsApp +92 321 9797 123.

For an existing order, please include your order number and the phone number used at checkout so we can assist you efficiently.