Shipping policy

ALÉNOR SCENTS currently offers free delivery across Pakistan on all orders, including individual 10 ml fragrances, curated Discovery Sets and MY FOUR.

Order Confirmation

Orders placed using Cash on Delivery may be confirmed by ALÉNOR SCENTS through WhatsApp or telephone before dispatch. Please ensure that the contact number and delivery details provided at checkout are correct and reachable.

Orders for which delivery details or customer intent cannot be confirmed may be held until confirmation is received.

High-Value Orders

For orders of PKR 12,000 or more, a 50% advance payment is required before dispatch. The remaining balance may be paid through Cash on Delivery.

High-value orders are dispatched only after the advance payment has been received and the order has been confirmed.

Processing & Dispatch

Orders are prepared and dispatched after confirmation. Once your parcel has been handed over to the courier, delivery time may vary depending on destination, courier operations, public holidays, weather, security conditions or other circumstances outside our control.

Delivery Charges

Delivery is currently FREE across Pakistan. No additional delivery charge is added at checkout.

Delivery Information

Please provide a complete and accurate delivery address, city and active phone number.

ALÉNOR SCENTS is not responsible for delays caused by:

  • incomplete or incorrect addresses;
  • an unavailable recipient;
  • incorrect contact information;
  • courier delays;
  • circumstances outside our reasonable control.

Failed or Refused Deliveries

If a Cash on Delivery order is repeatedly refused, returned because the recipient is unavailable, or placed using incorrect information, ALÉNOR SCENTS may require confirmation or advance payment before accepting future orders.

Damaged or Incorrect Parcels

Please inspect your order after delivery. If an item arrives damaged, leaking, defective, or incorrect, contact us within 24 hours with your order number and clear supporting photographs of the product, packaging, shipping label, and issue.

An unboxing video is helpful where available.

Contact

For delivery-related assistance, please contact ALÉNOR SCENTS through the contact details provided on our website.